Audit and access logs

Two logs under Logs & privacy keep a record of what people do in the portal.

Audit log

The Audit log shows changes made in the portal. It says how many changes were recorded, newest first.

1. Open Logs & privacy › Audit log.
2. Use the filters User, Action, From and To to narrow it down.

Access log

The Access log shows each time someone opened chat data, newest first.

1. Open Logs & privacy › Access log.
2. Use the filters User, Action, From and To.

When to use them

• Someone says a setting changed and you want to know who did it.
• You want to see who has looked at a person's conversation.

Tip: Mention this when you train new users: every view of chat data is recorded. It helps people treat conversations carefully.

For removing a person's data, see Deletion requests.