Settings & oversight

Deletion requests

For admins

Erase a person's data when they ask, and check that it was done.

A person can ask the church to erase their data. This permanently removes it.

Ways a request arrives

A member asks by WhatsApp. They confirm by replying DELETE.
An admin opens a contact in Live chats and uses Delete this person's data in the contact panel. See Contact panel.
An admin enters the request on the Deletion requests page.

Request a deletion yourself

Open Logs & privacy › Deletion requests.
In Delete data for one person, enter the Phone number.
Tick I understand this permanently erases the data of this person.
Select Request deletion. You will see "Deletion requested".

Check the list

The list shows Requested, Phone, Via, By, Status and Summary. The status is Done or Pending.

Important: Erasing can't be undone. Check the phone number before you confirm.

See also Opt-outs and Audit and access logs.

Still stuck?

Sign in, then select Help at the bottom right of any page.