Passwords, invites and access

Everything here is in the row menu for a person in Users. See Invite users for how to open it.

Reset a password

1. Open Users.
2. Open the row menu for the person and select Reset password. It shows for people whose invite is active.
3. Copy the link and send it to them.

The link works for 24 hours. When they use it, they are signed out everywhere.

Invite did not work

• If the status is Invite expired, select Resend invite. A new link is valid for 7 days.
• If the invite email never arrived, copy the link from the box that appears, or use Resend invite and share the link yourself.
• Delete invite appears for an invite that is not active, and removes it only if the person never signed in.

Stop someone's access

Select Deactivate in the row menu. You can't deactivate yourself. Their status becomes Inactive and they can no longer sign in. Select Reactivate to give access back.

Use Deactivate for anyone who has already signed in, because their invite can't be deleted.

Change what someone can open

Select Edit role, sites and assistants. You can change their Role, the sites under Can sign in to (for a member), and which assistants they are attached to. Select Save changes.

Important: An Admin can see and change everything for the whole church. Give that role only to people you trust with it.

If a person says they can't sign in, see Sign-in problems.