Sign-in problems

Most sign-in problems are a wrong password or an old link. Find your message below.

Check these first

"Incorrect email or password, or the account is temporarily locked."

Who can fix it: you.

1. Check the email address for typing mistakes.
2. Wait a few minutes in case the account is locked after too many tries.
3. Try again, or select Forgot password? and follow the link in the email.

"Link not valid. This link has expired or was already used. Ask an administrator for a new one."

Who can fix it: an admin. Invite links last 7 days and reset links last 24 hours. Each works once. Ask an admin to open Users, use the row menu on your name and choose Resend invite or Reset password.

There is no Forgot password link

Who can fix it: an admin. Email is not set up on this server. You may see "Password resets by email aren't set up. Ask an administrator for a reset link." An admin can create a reset link from Users.

I never got the email

Who can fix it: you. Check your spam folder and that you used the email the admin invited. If it still does not come, ask an admin to copy you a link from Users.

The account has been deactivated

Who can fix it: an admin. A deactivated account cannot sign in. Ask an admin to switch it back on.

Tip: Use a link as soon as you get it, on the same phone you will use for ABMTC Pastoral Assistant.

Still stuck?

Select Help at the bottom right to ask the help assistant. It can check your setup and send a support request to your admins.