Live chats
The contact panel
See who you are talking to and what your assistant has noted about them.
The contact panel tells you about the person in a chat, so you can reply with care.
Open it
In a chat, select Contact info. A panel opens beside the chat, or over it on a phone.
What you will see
- Channel and Assistant, which show where they message and which assistant answers.
- First seen and Language.
- For a WhatsApp chat, WhatsApp consent, which shows whether they agreed to receive messages.
- For a WhatsApp chat, the Groups they belong to, and Leader for, if they lead a group. It says "Not a leader" if they do not.
- "Needs a human.", with the reason, if the chat needs a person.
- Tags on their record.
- Memory notes the assistant has kept about them.
- Prayer requests, Testimonies and Books given.
An empty list says "None yet".
Delete a person's data
Administrators see Delete this person's data at the bottom of the panel. It asks "Delete this person's data?" and you select Delete data to confirm. Other users do not see it.
Change a person's details
To add or edit details, groups or leaders, see Add contacts and Groups.
Back to Read and find conversations.
Still stuck?
Sign in, then select Help at the bottom right of any page.
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