Broadcast problems

A broadcast can be held back for a few reasons. Match the message on screen.

Check these first

"Nobody can be contacted. Choose people who haven't opted out."

Who can fix it: you. Every chosen person has opted out. Choose others. See Opt-outs.

"N skipped (opted out or no consent)"

Nobody needs to fix this. Those people are left out on purpose.

"Broadcasts can go to at most 5,000 people."

Who can fix it: you. Split the list into smaller groups and send in parts.

"N will go out on later days because of the daily limit."

Who can fix it: nobody needs to. WhatsApp limits how many new people you can message each day, and the rest follow on later days. An admin can check Messaging budget: see Messaging budget.

"Messages that would arrive between 21:00 and 07:00 wait until 07:00."

Nobody needs to fix this. Messages are held overnight so people are not woken.

"Choose a time in the future."

Who can fix it: you. Pick a later time for a scheduled broadcast.

"That template can't be used for broadcasts." or "Only approved templates can be used."

Who can fix it: an admin. Choose a different template, or see Template problems.

"Only the pastor or an admin can send broadcasts"

Who can fix it: an admin. Ask the pastor or an admin to send it. See Who can do what.

"SMS isn't set up. Add the FlashSMS key under Integrations first."

Who can fix it: an admin. See SMS templates.

Tip: After sending, see how it went in Broadcast results and follow-ups.

Still stuck?

Select Help at the bottom right to ask the help assistant. It can check your setup and send a support request to your admins.