Troubleshooting
Someone asks if they're talking to a person
What the assistant says when asked, and how to change how it introduces itself.
People sometimes ask whether they are talking to a real person. The assistant answers honestly.
Check these first
What it says
If someone sincerely asks, the assistant says it is the pastor's digital assistant and not a person. It also says the pastors read the messages and offers to connect them with a pastor. This answer is fixed for honesty and cannot be trained away.
It never says this unprompted. It only answers when asked.
How it introduces itself
Who can fix it: an admin. Go to Assistants & channels, open the assistant and look at Identity. See How it introduces itself and Display name.
The person wants a real pastor
Who can fix it: you. Open the chat in Live chats, select Take over and reply yourself. See Take over a chat.
Tip: If someone is upset to learn they were talking to an assistant, take over the chat and reply personally.
Still stuck?
Select Help at the bottom right to ask the help assistant. It can check your setup and send a support request to your admins.
Still stuck?
Sign in, then select Help at the bottom right of any page.
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