Troubleshooting
Google Calendar problems
Reconnect Google Calendar or fix a sign-in error when linking it.
Appointments rely on a connected Google Calendar. If it stops working, match your message below.
Check these first
"Google Calendar needs you to sign in again"
Who can fix it: you.
- Go to Settings, then Integrations.
- Under Google Calendar, select Reconnect.
- Sign in with Google and allow access.
"Google Calendar was not connected because access was declined."
Who can fix it: you. You selected cancel or did not allow access. Start again and allow the permissions Google asks for.
"Google Calendar could not be connected. Please try again." or "That sign-in link expired. Please try again."
Who can fix it: you. Start the connection again from the beginning and finish it in one go.
"Google sign-in is not set up on this server yet."
Who can fix it: an admin. Look under Church services, in Google sign-in. See Google Calendar and Church services.
"Google Calendar is not connected."
Who can fix it: you. Connect it from Settings, Integrations. Until then, appointments cannot be added to your calendar. See Appointments and Availability.
Tip: Sign in with the same Google account whose calendar you use for appointments.
Still stuck?
Select Help at the bottom right to ask the help assistant. It can check your setup and send a support request to your admins.
Still stuck?
Sign in, then select Help at the bottom right of any page.
Sign in