Keep your facts up to date

Facts are the details your assistant gives people as true, such as when services are held and how to give. Keep them right and it will not guess.

Open the facts form

1. Open Train my assistant from the Chats menu.
2. Select the Facts tab.
3. Change what you need, then select Save facts.

A message says "Facts saved". Unlike trainer suggestions, facts you save here do not wait for approval.

What you can fill in

• Council.
• Services. Add each one with Add service. Choose whether it Repeats every week or every month (on a weekday or on a date), then set the Day or Date and the Time. For a service in person, give the Place. For an online service, give the Link.
• Giving methods. Use Add giving method and choose mobile money (with the Network: MTN MoMo, Telecel Cash or AT Money), a bank (Bank, Account name, Account number) or another way.
• Emergency contacts. Use Add contact and give each a label and a number.

Tip: You can also tell the trainer a fact, such as "Our Sunday service starts at 7am". It suggests a card that you approve. See Teach your assistant with the trainer.

Who can change facts

Owners and administrators can edit facts. Delegates can see them but not change them. The church address, Timezone, How to refer to church leaders and Social media links are church-wide, so only admins set them, under General training. See Owners, delegates and admins.

See what the assistant knows

The What it knows tab shows your facts as the assistant sees them. See How your assistant learns.