Teach your assistant with the trainer

The trainer is a helper inside Train my assistant. You tell it what you want in everyday words, and it suggests a change. Nothing changes for your people until you approve it.

Start a chat with the trainer

1. In the menu, open Chats, then Train my assistant.
2. If you look after more than one assistant, pick the one you want to teach.
3. In the phone frame, make sure Trainer is selected. It says "Teaches" followed by your assistant's name.
4. Type in the box that says Message the trainer and send it. On a computer, press Enter to send.

If you are not sure what to say, tap one of the suggestions, such as "Be warmer and keep replies short" or "Always mention our Sunday 7am service". You can also ask "What do you know about me?" to hear what the assistant has learned so far.

Tip: You can speak instead of typing. Use the Record a voice message button and your words appear in the box.

What the trainer can suggest

The trainer shows each suggestion as a card. The card says what kind of change it is: style, fact, correction or document. It shows Before and After, so you see exactly what would change.

• Style changes how your assistant speaks, for example warmer or shorter.
• Fact adds or updates something true about your church, such as a service time.
• Correction teaches it what to say in a situation where it got things wrong.
• Document adds material you give it, such as an FAQ.

Approve, or ask for something different

Read the card, then select Approve or Decline. You can also reply in the chat with yes or no. If the card is not quite right, tell the trainer what to change and it will suggest a new one. See Approve, decline and revert changes for the details.

Start again

Select Reset conversation at the top of the trainer to start a fresh chat. Changes you already approved stay.

Check your work

Switch to Try it and chat as a church member would. See Try your assistant and correct a reply. For ideas on what to teach, see What to teach, and what it will refuse.

Important: Only the assistant's owner or an administrator can approve changes. If you are a delegate, you can read but not approve. See Owners, delegates and admins.